Love it, or send it back. It's that simple.
Every DeereCore mower is backed by a 30-day money-back guarantee, a full 3-year manufacturer warranty, and full-value shipping insurance. If it's not right, we make it right — fast.
30-Day Returns
Not the perfect fit? Return within 30 days of the ship date in original packaging for a refund.
3-Year Warranty
Every mower is covered by the John Deere 3-year residential warranty. Bumper-to-bumper peace of mind.
Damage-Free Guarantee
Arrives damaged? We repair, replace, or refund — full-value freight insurance means you pay nothing extra.
Our 30-Day Money-Back Guarantee
We build our reputation on customer trust. If your DeereCore mower doesn't exceed your expectations, you have a full 30 days from the ship date to return it in its original packaging for a refund. Return shipping is the customer's responsibility and is deducted from the refund; original shipping charges are non-refundable.
To keep quality high for every customer, used accessories are not eligible for return.
3-Year Manufacturer Warranty — Included Free
Every S-Series lawn tractor and Z315E ZTrak zero-turn ships with the standard 3-year / 200-hour bumper-to-bumper John Deere residential warranty. Engine, transmission, deck, electrical, and structural components — all covered. No add-on fees, no fine print.
Damaged in shipping? You're 100% covered.
Every crate is fully insured. If your mower arrives damaged, here's the two-step play:
Step 1 — Inspect before you sign
Take 2 minutes to walk around the crate at delivery. Look for punctures, crushed corners, or dents.
Step 2 — Note or refuse
- Accept + document: If you accept the shipment, clearly note all visible damage on the delivery paperwork. We then coordinate parts, service, or replacement — at no cost to you.
- Refuse the delivery: You may refuse a curbside shipment for damage — just note the reason on the paperwork. We'll send a replacement on the next available freight.
For courier-delivered packages, inspect at arrival and contact us the same day if anything looks off.
1–2 Business Day Response
We reply to every return and claim request within 1–2 business days — often the same day.
Real People, No Runaround
No bots, no forms into the void. A dedicated US-based agent owns your case from start to finish.
How to start a return or claim
- Email contact@deeree.shop with your order number and a short note (photos help for damage claims).
- Our Claims & Returns team responds within 1–2 business days with instructions.
- Once your item is received and inspected, your refund is issued to your original payment method — typically within 3–5 business days.
Prefer to talk?
Call +1 929-520-5580, Mon–Fri 8:30 AM – 5:00 PM EST. You'll always reach a real person on our team.